SESSION 1 – PRACTICAL CLASS
All key aspects of the selected training course are covered through demonstrations, guided practical exercises, essential concepts and Q&A.
AssistantPRO Academy
One-week professional technical training courses
18 SPECIALIST AREAS · 72 HANDS-ON COURSES
Short on time, but able to set aside three days to acquire a useful skill for your job or career? AssistantPRO Academy offers affordable, focused and practical express training that fits around your schedule.
Every one-week course is self-contained: one clearly defined skill, end-to-end hands-on practice and a finished professional deliverable.
In 12 hours over Tuesday, Wednesday and Thursday, you complete a tangible, assessable deliverable you can use at work or in your business.
Topic A : Basic IT skills, Office Software and Computer Use: Applications and Workplace Tasks
4 formations
-
Training A.1 : Basic IT skills, Office Software and Computers — Windows, Keyboard and Microsoft Office (Word, Excel, PowerPoint)
Objective
Explore computers, Windows, files, mouse and keyboard. Get started with Word, Excel and PowerPoint, then browse the Internet and use email.
Prerequisites
No prior computer knowledge required; suitable for complete beginners.
Practical output
A configured workstation, first Word/Excel/PowerPoint files and a simple email.
-
Training A.2 : Basic IT skills, Office Software and Computers — Word Documents, Excel Tables and PowerPoint Slides
Objective
Use Windows independently, improve keyboard typing, produce a Word letter, an Excel table and PowerPoint slides. Find and send documents online.
Prerequisites
Able to use a mouse and keyboard, open Windows and save a file.
Practical output
A formatted letter, tracking sheet, presentation and email with attachment.
-
Training A.3 : Basic IT skills, Office Software and Computers — Workplace Documents, Fast Typing, Internet and AI
Objective
Create more polished work documents in Word, Excel and PowerPoint. Type faster, organise files, research information and use AI with human review.
Prerequisites
Able to create basic Word, Excel and PowerPoint files and use the Internet.
Practical output
Word minutes, a calculated Excel sheet, presentation and organised digital folder.
-
Training A.4 : Basic IT skills, Office Software and Computers — Technical Tasks for HR, Accounting and Administrative Assistants
Objective
Apply Word, Excel, PowerPoint, advanced typing, Internet and AI to HR, accounting, administrative and sales-support tasks: records, trackers, letters and summaries.
Prerequisites
Able to use Word, Excel, PowerPoint, email and Windows folders.
Practical output
Integrated office pack: HR document, figures tracker and PowerPoint summary.
Topic B : Advanced Office and Computer Skills for Work
4 formations
-
Training B.1 : Advanced Office and Digital Skills — Professional Word: Long Documents, Styles, Contents, Mail Merge and Word/PDF Forms
Objective
Produce complete, complex Word documents using styles, sections, page numbering, automatic contents and references, headers, mail merge, templates and content controls. Create fillable Word/PDF forms, then convert, organise and test the files.
Prerequisites
Basic computer, file-management and Word formatting skills. No other course in this catalogue is required.
Practical output
A multi-page Word report with automatic contents, a mail-merge project, a reusable Word form and a tested fillable PDF.
-
Training B.2 : Advanced Office and Digital Skills — Excel and PowerPoint: Formulas, Charts, Reporting and Presentations
Objective
Build a workplace Excel tracker with formulas, sorting, filtering and charts; present its figures through clear PowerPoint slides, linked or exported charts and concise key messages.
Prerequisites
Basic Windows, Excel and PowerPoint skills. No preceding course is mandatory.
Practical output
A calculated Excel tracking workbook with charts and a presentation of the results ready to deliver.
-
Training B.3 : Advanced Office and Digital Skills — Outlook/Gmail, Teams/Meet/Zoom, Email Automation and AI
Objective
Manage an inbox and calendar end to end using folders, labels, filters/rules, templates, signatures, scheduled replies, invitations and reminders. Plan a Teams, Google Meet or Zoom meeting and its follow-up. Use AI to draft checked messages without exposing confidential information.
Prerequisites
Basic computer, Internet and email skills. Automation features depend on the available accounts.
Practical output
An organised inbox with templates/rules, invitations, a simulated online meeting and AI-assisted emails checked by the learner.
-
Training B.4 : Advanced Office and Digital Skills — Microsoft 365, Google Workspace, Co-editing, Secure Sharing and AI Automation
Objective
Complete a collaborative office assignment: set up a shared workspace, organise folders and permissions, co-edit documents, review comments and versions, track actions, and automate a simple follow-up with available tools or AI under human review.
Prerequisites
Able to organise files, use Word or Google Docs and share links by email. No other module is mandatory.
Practical output
A secure shared workspace, a co-edited document, an action list and a documented follow-up workflow.
Topic C : Microsoft Excel: Beginner, Intermediate, Business Tracking and Data Analysis
4 formations
-
Training C.1 : Microsoft Excel for Beginners — Workbooks, Tables, Basic Formulas and Page Layout
Objective
Create a complete Excel table from a blank workbook: enter and organise data, format cells, use SUM and AVERAGE, sort a simple list, prepare printing and save the file.
Prerequisites
Basic keyboard, mouse, Windows and file skills. No prior Excel experience needed.
Practical output
A usable Excel workbook with a tracking table, checked calculations and a print-ready worksheet.
-
Training C.2 : Intermediate Microsoft Excel — Petty Accounting, Cashbook and Administrative Tracking
Objective
Build complete Excel records for petty cash, income/expenses and administrative tasks using dates, columns, formulas, balances, filtering and document checks.
Prerequisites
Ability to enter Excel data, use SUM and save a workbook; skills may come from practice or a placement assessment, with no prior course required.
Practical output
An Excel cashbook with reconciled balances, expense tracker and administrative deadlines sheet.
-
Training C.3 : Microsoft Excel for Business — Customers, Quotes, Orders, Sales and Inventory Tracking
Objective
Build a usable Excel sales tracker with customer and product lists, quotes, orders, sales calculations, payments, stock, filters, conditional formulas and charts.
Prerequisites
Able to create Excel tables, use standard formulas, sort and filter. Placement assessment accepted; no numbered prerequisite course.
Practical output
A ready-to-use commercial workbook with orders, sales, inventory and a summary view.
-
Training C.4 : Advanced Microsoft Excel — Data Analysis, Lookup Functions, PivotTables and Dashboards
Objective
Complete an Excel data analysis: import and clean a dataset, use IF, SUMIFS and lookup functions, build PivotTables and charts, and interpret key performance metrics.
Prerequisites
Confident with Excel tables, cell references, formulas, sorting and filtering. Competency assessment accepted; no prior course enrolment required.
Practical output
An analysis workbook containing clean data, checks, a PivotTable, charts and a results summary.
Topic D : Office Management and Professional Secretarial Skills
4 formations
-
Training D.1 : Professional Secretarial and Office Management Skills — Reception and Front Desk
Objective
Welcome visitors and customers, screen calls, give information, direct requests and take messages professionally and discreetly.
Prerequisites
Basic computer, keyboard and email skills.
Practical output
Visitor log, message slips and reception simulation.
-
Training D.2 : Professional Secretarial and Office Management Skills — Business Mail and Email
Objective
Receive, file, draft and dispatch letters and emails; use templates, manage incoming/outgoing registers and monitor responses.
Prerequisites
Able to type on a computer and send emails with attachments.
Practical output
Processed letter, drafted emails and correspondence register.
-
Training D.3 : Professional Secretarial and Office Management Skills — Filing, Archiving and Traceability
Objective
Design paper and digital filing structures, name and index files, log movements and plan retention.
Prerequisites
Able to use Windows, Word and Excel and create digital folders.
Practical output
Filing plan, transfer record and Excel index.
-
Training D.4 : Professional Secretarial and Office Management Skills — 5S, Office Equipment and Supplies
Objective
Organise workstations and equipment using 5S, track supplies and maintenance, then coordinate reception, mail and records in an office simulation.
Prerequisites
Basic computer skills and familiarity with everyday office tasks.
Practical output
5S checklist, inventory and office operations tracker.
Topic E : Human Resources Operations Support
4 formations
-
Training E.1 : Human Resources (HR) Support — Job Ads, Application Forms and Excel CV Screening
Objective
Draft and post vacancies, create application forms, collect applications online, sort CVs in Excel and prepare a shortlist for approval.
Prerequisites
Able to use a computer, Word, Excel, the Internet and email.
Practical output
Job advertisement, application form and CV screening sheet.
-
Training E.2 : Human Resources (HR) Support — Interview Coordination, Invitations and Candidate Follow-up
Objective
Prepare invitations and schedules, welcome candidates, assist interview panels, consolidate assessments and communicate approved outcomes.
Prerequisites
Basic computer and Excel skills; able to view and organise applications.
Practical output
Interview pack, schedule, scorecard and email templates.
-
Training E.3 : Human Resources (HR) Support — New Employee Reception, Records and Onboarding
Objective
Prepare new hires, check administrative documents, assemble personnel files, coordinate equipment and monitor onboarding steps.
Prerequisites
Able to use a computer, Word and Excel; familiar with the main recruitment steps.
Practical output
Onboarding file, welcome checklist and follow-up plan.
-
Training E.4 : Human Resources (HR) Support — Personnel Records, Leave, Payroll and Social/Tax Returns
Objective
Update personnel files, handle current and former staff requests, prepare certificates, track leave and absence, and compile payroll, CNPS and wage-tax records subject to management approval.
Prerequisites
Able to use Word and Excel, organise records and handle data discreetly.
Practical output
Staff register, leave tracker, certificates and auditable payroll file.
Topic F : Accounting Operations Support
4 formations
-
Training F.1 : Accounting Operations Support — Invoice Checks, Documents and Supporting Records
Objective
Identify invoices, receipts, purchase documents and evidence; check key details, file records and organise the approval trail.
Prerequisites
Basic computer and Excel skills, including document filing.
Practical output
Checked accounting file and document log.
-
Training F.2 : Accounting Operations Support — Petty Cash, Excel Cashbook and Reconciliations
Objective
Record inflows and outflows, track cash advances, reconcile cash on hand with the register and flag discrepancies.
Prerequisites
Able to use Excel and recognise common receipts and supporting records.
Practical output
Excel cashbook, receipts and reconciliation.
-
Training F.3 : Accounting Operations Support — Invoicing, Receipts and Customer Payment Tracking
Objective
Prepare invoices and receipts, check incoming payments, track due dates and draft professional payment reminders.
Prerequisites
Able to use Excel and identify invoices, receipts and payment due dates.
Practical output
Invoice register and customer payment tracker.
-
Training F.4 : Accounting Operations Support — Suppliers, Payment Schedules, Expenses and Summaries
Objective
Check supplier invoices, prepare payment schedules, track expenses, reconcile records and prepare a summary for approval.
Prerequisites
Able to maintain an Excel sheet and file accounting documents.
Practical output
Supplier schedule, expenses tracker and variance report.
Topic G : Executive Assistance and Office Coordination
4 formations
-
Training G.1 : Executive Assistance — Calendar, Priorities and Appointment Management
Objective
Organise a calendar, triage requests, propose time slots, confirm appointments and manage changes without double-booking.
Prerequisites
Basic computer, email and digital calendar skills.
Practical output
Updated weekly calendar and appointment confirmations.
-
Training G.2 : Executive Assistance — Meeting Organisation, Invitations and Participant Packs
Objective
Plan logistics, book a room, invite participants, prepare agendas, materials and attendance lists.
Prerequisites
Able to use Word, email and a digital calendar.
Practical output
Complete meeting pack with invitations and agenda.
-
Training G.3 : Executive Assistance — Minutes, Meeting Records and Decision Follow-up
Objective
Take effective notes, draft minutes, record owners, deadlines and decisions, and follow up professionally.
Prerequisites
Able to type meeting notes and format a Word document.
Practical output
Meeting minutes and action-tracking sheet.
-
Training G.4 : Executive Assistance — Business Travel, Missions and Manager Coordination
Objective
Coordinate a business trip end to end: itinerary, bookings, budget, documents, logistics, meetings and post-trip report.
Prerequisites
Able to use Word, Excel, Internet, email and digital calendars.
Practical output
Complete mission pack and coordination tracker.
Topic H : Sales and Marketing Operations Support
4 formations
-
Training H.1 : Sales and Marketing Support — B2B Prospecting and Corporate Lead Lists
Objective
Find target companies, qualify contacts, build a lead database and prepare initial outreach emails or calls.
Prerequisites
Basic computer, Excel, Internet and email skills.
Practical output
B2B prospect database and outreach message.
-
Training H.2 : Sales and Marketing Support — B2C Prospecting and Sales Pitches
Objective
Identify individual customer needs, build a sales pitch, tailor offers, follow up by phone or WhatsApp and record objections.
Prerequisites
Able to use a computer or business smartphone and record contacts in a spreadsheet.
Practical output
Sales script, B2C register and interaction log.
-
Training H.3 : Sales and Marketing Support — Quotations, Orders and Sales Tracking
Objective
Prepare quotations and orders, verify prices and discounts, and monitor billing, deliveries and payment with relevant teams.
Prerequisites
Able to use Word and Excel; understand quotations and orders.
Practical output
Professional quotation and Excel order tracker.
-
Training H.4 : Sales and Marketing Support — Customer Relations, Retention and Reporting
Objective
Handle complaints, schedule follow-ups, propose relevant cross-sales and consolidate customer portfolio indicators.
Prerequisites
Able to use Excel, email and customer tracking records.
Practical output
Retention plan, response templates and sales report.
Topic I : Computer Hardware Maintenance, Cabling and Repair
4 formations
-
Training I.1 : IT Maintenance and Networks — Computer Components and Hardware Diagnostics
Objective
Identify motherboard, RAM, storage, power supply, ports and peripherals; recognise safety rules and visible warning signs.
Prerequisites
Able to use a computer and follow basic safety instructions.
Practical output
Component inventory and safety checklist.
-
Training I.2 : IT Maintenance and Networks — PC Disassembly, Assembly and Component Replacement
Objective
Disassemble a workstation, clean components, reassemble a PC and safely replace a basic faulty component.
Prerequisites
Able to identify the main physical components of a computer.
Practical output
Reassembled computer and service record.
-
Training I.3 : IT Maintenance and Networks — RJ45 Ethernet Cabling and Connection Tests
Objective
Prepare Ethernet cable and RJ45 connectors, crimp, test connections and identify wiring faults.
Prerequisites
Familiar with computer components and basic network connections.
Practical output
Tested cable, wiring diagram and inspection sheet.
-
Training I.4 : IT Maintenance and Networks — Hardware Troubleshooting and Computer Recovery
Objective
Run a complete diagnostic process, isolate a fault, test components, repair or replace the part and verify operation.
Prerequisites
Able to identify, dismantle and reassemble key components safely.
Practical output
Restored workstation, fault report and maintenance advice.
Topic J : Front-End Web Development
4 formations
-
Training J.1 : Front-End Web Development — HTML Structure and Business Introduction Page
Objective
Create site files, write HTML tags, add headings, text, images, navigation and accessible links.
Prerequisites
Able to use a computer, organise files and browse the Internet.
Practical output
HTML business introduction page.
-
Training J.2 : Front-End Web Development — CSS Layout and Responsive Design
Objective
Apply colours, typography, spacing and CSS grids; adapt the page for mobile and desktop.
Prerequisites
Able to create a basic HTML page with headings, images and links.
Practical output
Responsive HTML/CSS page.
-
Training J.3 : Front-End Web Development — JavaScript, Forms and Interactions
Objective
Use events, variables and page elements; validate a form or build a tested interactive feature.
Prerequisites
Able to write HTML and CSS and use a code editor.
Practical output
Web page with form or interactive element.
-
Training J.4 : Front-End Web Development — Responsive HTML, CSS and JavaScript Business Website
Objective
Combine HTML, CSS and JavaScript, add navigation and contact, test display and prepare a mini-site for launch.
Prerequisites
Able to build HTML/CSS pages and add basic JavaScript interactions.
Practical output
Responsive multi-section business website.
Topic K : Software Maintenance, Network Setup and IT Support
4 formations
-
Training K.1 : Software Maintenance and IT Support — Installation and configuration of Windows Server and client systems
Objective
Prepare installation media, install Windows, set up accounts and drivers, and verify updates and baseline security.
Prerequisites
Able to use Windows and identify essential computer components.
Practical output
Configured Windows workstation and installation record.
-
Training K.2 : Software Maintenance and IT Support — Applications, Updates and Backups
Objective
Install applications, apply updates, organise folders and test backup and recovery.
Prerequisites
Able to use Windows and manage files, folders and software.
Practical output
Operational workstation and tested backup plan.
-
Training K.3 : Software Maintenance and Computer Networks — Wi-Fi, Routers and Local Sharing
Objective
Set up Wi-Fi, connect devices, secure access and share printers and files on an office network.
Prerequisites
Able to use Windows, install software and understand basic network connections.
Practical output
Connected local network and verified file sharing.
-
Training K.4 : Software Maintenance and IT Support — Incident Troubleshooting and User Support
Objective
Respond to software and network issues, determine causes, fix or escalate tickets and explain solutions to users.
Prerequisites
Familiar with Windows, common software, backups and Wi-Fi networks.
Practical output
Resolved tickets, incident log and support report.
Topic L : Back-End Web Development
4 formations
-
Training L.1 : Back-End Web Development — Local Server, Routes and HTTP Requests
Objective
Set up a development environment, run a local server and create basic routes for web requests.
Prerequisites
Able to use a code editor and understand the basics of one programming language.
Practical output
Mini server service with tested routes.
-
Training L.2 : Back-End Web Development — Databases and SQL Queries
Objective
Design tables, define fields and identifiers, and insert and retrieve data with basic queries.
Prerequisites
Understands how a server works and basic HTTP requests.
Practical output
Sample database with working queries.
-
Training L.3 : Back-End Web Development — Connected Forms and Data Processing
Objective
Receive form data, validate fields, save records to a database and return response messages.
Prerequisites
Able to create database tables and run simple SQL queries.
Practical output
Functional form linked to a database.
-
Training L.4 : Back-End Web Development — APIs, Testing and Input Security
Objective
Build a small API, validate inputs, handle errors and test essential operations.
Prerequisites
Able to connect a server, form and database.
Practical output
Sample API, tests and technical notes.
Topic M : AI and Python Solutions for Business
4 formations
-
Training M.1 : Business Artificial Intelligence — Professional Prompts and Output Verification
Objective
Write effective AI prompts, assess outputs, protect sensitive data and verify generated content.
Prerequisites
Able to use a computer, browse the Internet and write instructions.
Practical output
Prompt library and quality-check framework.
-
Training M.2 : Python Programming for Business — Scripts and Simple Office Automation
Objective
Learn variables, conditions, loops and simple functions; run a short script for an office task.
Prerequisites
Basic computer skills and understanding of logical step-by-step instructions.
Practical output
Commented and tested Python script.
-
Training M.3 : Python Programming for Business — Excel/CSV Processing and Summary Tables
Objective
Import Excel or CSV files, clean data, calculate indicators and generate a summary table.
Prerequisites
Basic Python knowledge and ability to use Excel spreadsheets.
Practical output
Cleaned dataset and automated summary.
-
Training M.4 : AI and Python for SMEs — Automating an Administrative Workflow
Objective
Combine inputs, validation, scripting and AI in a simple workflow; define controls and document limitations.
Prerequisites
Able to write simple Python scripts, process data and review AI outputs.
Practical output
Small-business automation with human approval procedure.
Topic N : Graphic Design for Social Media
4 formations
-
Training N.1 : Graphic Design for Social Media — Visual Identity and Canva Templates
Objective
Learn Canva and apply logos, colours, fonts and layout rules to create consistent templates.
Prerequisites
Able to use a computer, browse the Internet and handle image files.
Practical output
Three reusable Canva templates.
-
Training N.2 : Graphic Design for Social Media — Professional Posters and Flyers
Objective
Build visual hierarchy, choose images and copy, prepare output formats and check readability and spelling.
Prerequisites
Able to use basic Canva features and save an image.
Practical output
Publication-ready poster and flyer.
-
Training N.3 : Graphic Design for Social Media — Facebook, Instagram and Carousel Visuals
Objective
Adapt a message to multiple formats, design a multi-slide carousel and align copy and illustrations.
Prerequisites
Able to create a simple poster and export web-ready images.
Practical output
Five-slide carousel in suitable formats.
-
Training N.4 : Graphic Design for Social Media — Business Visual Mini-Campaign
Objective
Work from a client brief, create coordinated posts, conduct quality assurance and prepare final files.
Prerequisites
Able to design consistent visuals in multiple social media formats.
Practical output
Complete mini-campaign and client delivery pack.
Topic O : Business and Social Media Video Production and Editing
4 formations
-
Training O.1 : Video Production and Editing — Short CapCut Video: Subtitles, Music and Reels Export
Objective
Produce a short video end to end in CapCut using original or provided clips: import, select and trim shots, add captions and titles, balance sound, use permitted music, format vertically and export for Facebook, Instagram, TikTok or WhatsApp.
Prerequisites
Basic smartphone/computer skills, file transfer and social media familiarity. No prior CapCut expertise required.
Practical output
A 30–60-second captioned vertical promotional MP4, ready to publish.
-
Training O.2 : Business Video Production and Editing — PowerPoint: Script, Animation, Voice-over and MP4 Export
Objective
Produce a company introduction video in PowerPoint: storyboard, branded slides, text and images, controlled animations, transitions, narration/voice-over, timings and MP4 export.
Prerequisites
Basic computer skills and the ability to create simple PowerPoint slides. No prior video course required.
Practical output
A 60–120-second branded company video exported from PowerPoint, with a clear message and narration.
-
Training O.3 : Event Video Production and Editing — Highlights Recap, Testimonials and Branding
Objective
Produce a recap of a workshop, conference, ceremony or launch: review provided footage, select highlights, build a coherent sequence, insert atmosphere shots, testimonials, titles and captions, apply event branding and export the final video.
Prerequisites
Able to manage video files on a smartphone or computer. Practice footage is provided; no earlier video course required.
Practical output
A branded, edited and exported 60–90-second event highlights MP4.
-
Training O.4 : Interview Video Production and Editing — Speakers, Audio Sync, Multi-angle Editing and Subtitles
Objective
Produce a professional speaker interview from at least two camera angles: prepare framing and questions, select the best answers, synchronise audio, alternate angles, make clean cuts, balance sound, add speaker names/titles and captions, and export.
Prerequisites
Basic computer skills and ability to transfer video and identify an audio track. Multicamera footage is supplied for a complete 12-hour project.
Practical output
A 2–3-minute interview with at least two angles, synchronised sound, speaker lower-thirds and captions.
Topic P : Web Writing, Storytelling and Online Business Visibility
4 formations
-
Training P.1 : Web Copywriting and Storytelling — Headlines, Descriptions and Sales Copy
Objective
Write engaging headlines, explain offers clearly and adapt copy for web pages, social media and ads.
Prerequisites
Able to write clear sentences and use a computer or smartphone.
Practical output
Edited service descriptions and social posts.
-
Training P.2 : Web Copywriting and Storytelling — Company Stories, Achievements and Testimonials
Objective
Structure a story around a challenge, action and result; interview a customer and craft a credible narrative.
Prerequisites
Able to draft basic commercial copy and use writing tools.
Practical output
Brand story and customer testimonial.
-
Training P.3 : Web Writing and Online Visibility — SEO Articles and Keyword Research
Objective
Assess search intent, choose keywords, structure H1/H2 headings, links and summaries, and improve readability.
Prerequisites
Able to write and structure copy for a web page.
Practical output
Optimised web article and keyword plan.
-
Training P.4 : Web Writing and Online Visibility — Editorial Planning, Editing and Publishing
Objective
Plan several weeks of content, organise copyediting, verify sources and adapt each text to its channel before publishing.
Prerequisites
Able to produce articles, check facts and use a digital calendar.
Practical output
Editorial calendar and approved content pack.
Topic Q : Online Selling Techniques and E-commerce
4 formations
-
Training Q.1 : Online Sales and E-commerce — WhatsApp Business Setup and Catalogue
Objective
Set up a business profile, hours, quick replies and categories; build a clear starter catalogue.
Prerequisites
Able to use a smartphone, WhatsApp and the Internet.
Practical output
WhatsApp Business profile and starter catalogue.
-
Training Q.2 : Online Sales and E-commerce — Product Listings, Prices and Offers
Objective
Photograph and describe products, calculate and display prices, and create product listings with clear sales terms.
Prerequisites
Able to use WhatsApp Business and photograph products.
Practical output
Product listings ready to publish.
-
Training Q.3 : Online Sales and E-commerce — Customer Conversations, Objections and Conversion
Objective
Respond to enquiries, advise customers, address objections, follow up respectfully and turn interest into confirmed orders.
Prerequisites
Able to present an offer in writing and communicate with customers on WhatsApp.
Practical output
WhatsApp scripts and lead/order tracker.
-
Training Q.4 : Online Sales and E-commerce — Orders, Payments, Delivery and Retention
Objective
Manage the full order cycle, verify payments with supporting evidence, prepare deliveries and handle complaints.
Prerequisites
Able to maintain an order record and use WhatsApp Business or Excel.
Practical output
Sales register, delivery tracker and customer procedure.
Topic R : Online Community Management
4 formations
-
Training R.1 : Online Community Management — Creating and Optimising Business Pages
Objective
Set up a business page, complete contact and service details, secure access and align brand identity.
Prerequisites
Able to use a computer or smartphone and social media.
Practical output
Configured business page and quality checklist.
-
Training R.2 : Online Community Management — Content Planning and Publishing
Objective
Define goals, audiences, content themes and frequency; build a calendar and schedule relevant posts.
Prerequisites
Able to configure a professional page and draft a basic post.
Practical output
Four-week calendar and scheduled posts.
-
Training R.3 : Online Community Management — Messaging, Comments and Moderation
Objective
Handle messages and comments, respond to sales enquiries, address dissatisfaction and escalate sensitive issues.
Prerequisites
Able to use a professional social page and reply to online messages.
Practical output
Response library and moderation log.
-
Training R.4 : Online Community Management — Analytics and Performance Reporting
Objective
Read reach, engagement and incoming enquiries; analyse results and propose improvements to the client.
Prerequisites
Able to manage social media posts and view page statistics.
Practical output
Monthly analytics report and action plan.
Organization
How does each training course work?
SESSION 2 – PROFESSIONAL SIMULATION
Skills are applied to concrete workplace situations and professional scenarios. Learners practise and prepare for the knowledge assessment.
SESSION 3 – PROJECT & PRACTICAL ASSESSMENT
Learners complete a practical assignment under supervision, receive corrections, publish the work online where required and present their work before certification.
AssistantPRO Academy
Practical information
- Format: 1 week – 3 practical sessions
- Duration: 12 hours of training
- Training fees: 25,000 XAF
- Intake: Every Tuesday
- Class days: Tuesday, Wednesday and Thursday
- Day classes: 8:30 a.m.–12:30 p.m.
- Evening classes: 5:00–9:00 p.m.
- Study modes: In-person or online
- Training language: English or French
- Learning platform: Course materials, assignments and selected activities are available online.
- Online quizzes: Knowledge quizzes are completed through the Academy platform where applicable.
- Certificate: Issued after successful completion of the practical assessment.
Equipment
Computer and equipment requirements
Learners are strongly encouraged to bring their own laptop for courses requiring computer-based practical work.
Learners without a laptop may rent one from AssistantPRO Academy for on-site use, subject to availability.
Laptop rental: 10,000 XAF per month.
Need the detailed program?
Each training course has its own detailed practical program.
Write to us on WhatsApp or by email and indicate the exact training course you are interested in. We will send you the corresponding detailed program.
